Common questions answered
Frequently asked Questions
All credit card orders for in-stock products on any business day are normally shipped within 1-2 business days upon payment approval. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the USPS Service will be delayed one business day.
All items are pre-tested prior to shipment and we are not responsible for damages that may occur during shipping. We do not ship on weekends or holidays. If we anticipate any type of delay in shipping your order, we will contact you by e-mail and give you the option of accepting or canceling the order of the item backordered. Estimated Ground shipping is 3 to 7 business days, depending on location being shipped to.
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us at firstname.lastname@example.org.
- All merchandise is guaranteed for 14 DAYS from original date of purchase. A Return Authorization Number is required for all returns. Please, email our returns department at email@example.com to request RMA#. All returns must be received within 14 days from the RMA number issuing date. An exchange or refund will be available within 14 days of receiving merchandise. All refunds are issued only after the customer returns the product back to us. All returned products will be inspected before any exchange/refund is issued. Customer is responsible for all freight charges.
- The returned item should include a copy of your invoice or order confirmation email, RMA# & the appropriate “return shipping address”. Please allow 5- 14 days for processing.
- All returned items MUST be brand new, sealed and unused/unopened. We will not accept opened/unsealed or used items. All returns must be received within 14 days from the RA# issuing date.
- All Refused / Undeliverable/Unwanted Packages will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
- iHerbalFoods.com accepts no responsibility for loss or damage items in return transit. Customer is responsible for all freight charges. This also applies to defective items.
No. You can purchase products without creating an account. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself: keeping track of your order’s delivery status, changing or canceling the order.
Once an order is placed, it takes 24 – 48 hours for the order to process and ship. At the time of shipment, a tracking number will be generated and sent to the email address associated with your order for you to track at your convenience.
As a registered user, you can sign in to your account and click “Orders” link. Your previously placed orders will be listed, along with their current status.
Please contact us at firstname.lastname@example.org or sign up using this link: https://home.sunrider.com/iherbalfoods/join-now
We accept Visa, Mastercard, Discover, American Express, PayPal. We ship to Confirmed addresses only. No Exceptions. All Payments with an unconfirmed address will be refunded.
If you received an incorrect item in your order, please contact us at email@example.com. We may request pictures of the product you received to help in the processing of your refund or replacement request.
If you receive a damaged or defective item in your order, please contact us at firstname.lastname@example.org within 2 days and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.