Q: How long does it take to process & ship orders?
A: All credit card orders (US and Canada) for in-stock products on any business day are normally shipped within 1-2 business days upon payment approval. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the UPS Service will be delayed one business day. All items are pre-tested prior to shipment and we are not responsible for damages that may occur during shipping. We do not ship on weekends or holidays. If we anticipate any type of delay in shipping your order, we will contact you by e-mail and give you the option of accepting or canceling the order of the item backordered.
Estimated Ground shipping is 3 to 10 business days, depending on location being shipped to.
Q: How much is Shipping cost?
A: Shipping is free on orders over $35 (Contiguous U.S. only). Orders qualifying for FREE shipping are shipped via our Standard Ground Shipping service only (3 - 7 days). Shipping cost for orders under $35 is $5.95 (Contiguous U.S. only).
Q: How do I track my packages that have been shipped?
A: You may obtain your own tracking numbers from logging in to your "My Account" page of our website. Click on "Account History" and simply click on "View" orders and you will find tracking numbers for orders placed for the last 30 days.
Q: How do I order a product that is not on your website?
A: Please contact us and we will be happy to assist you.
Q: How can we pay for our order?
A: We accept Visa, Mastercard, Discover, American Express, PayPal and Google Checkout. We also accept certified checks, money orders, echecks. Sorry, no personal checks or business checks are accepted. Certified checks, echecks orders will only be processed once the payment clears. We ship to Confirmed addresses only. No Exceptions. All Payments with an unconfirmed address will be refunded.
Q: Do you sell BRAND NEW products?
A: iHerbalFoods.com is an Independent Sunrider Distributor. All products that we sell are brand new/sealed and 100% guaranteed authentic.
Q: How do I become a Distributor?
A: Please contact us at firstname.lastname@example.org or sign up using link below:
Q: Is it secure to order online from your website?
A: iHerbalFoods.com uses GoDaddy's award-winning SSL Certificate trusted by many of the world's biggest companies like BMW, Intel, Toshiba, Samsung and more.
Q: What is your return policy?
A: Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately at email@example.com
All merchandise is guaranteed for 14 DAYS from original date of purchase. All inquires about orders (returns, exchanges, missing items, lost orders, etc.) must be received within 30 days of receiving the order. A Return Authorization Number is required for all returns. Please, email our returns department at firstname.lastname@example.org to request RMA#. All returns must be received within 14 days from the RMA number issuing date. An exchange or refund will be available within 14 days of receiving merchandise. All refunds are issued only after the customer returns the product back to us. All returned products will be inspected before any exchange/refund is issued. Customer is responsible for all freight charges.
How to Return Merchandise
Please contact us at email@example.com for a return authorization number (RA#).
The returned item should include a copy of your invoice or order confirmation email, RA# & the appropriate “return shipping address". Please allow 5- 14 days for processing.
All returned items MUST be brand new, sealed and unused/unopened. We will not accept opened/unsealed or used items. All returns must be received within 14 days from the RA# issuing date.
Refused/ Undeliverable/Unwanted Items
All Refused / Undeliverable/Unwanted Packages will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
iHerbalFoods.com accepts no responsibility for loss or damage items in return transit. Customer is responsible for all freight charges. This also applies to defective items.